Refund/Replace Guarantee

We take pride in offering our customers good quality. If you are dissatisfied with any purchase made at this store, we will be happy to refund or replace it with a product of same value after verification.

Remarks
  • Original receipt required.
  • Refund is applicable to expired or own-brand products, all other products are applicable for replacement.
Refund / Replacement for Online Purchases
  • Please call the hotline at 2918 9986 within seven days of the delivery date.
  • There are two methods of refund:
    • Deduct the refund amount from your next delivery order.
    • Credit back into your credit card account within four weeks upon confirmation.
  • The total price quoted is a guide only. Fresh foods may need to be weighted at the checkout.
  • Free home delivery when you spend HK$500 or more. A HK$30 delivery charge is applicable to purchases under than HK$500.
  • All goods will be delivered as scheduled and to the best of our ability. We aim to deliver goods when there is somebody in, but we cannot take the responsibility for goods left at the place that customers requested.
  • All orders are subject to confirmation of final availability and GREAT reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.

In case of any inconsistency between the English and Chinese versions, the English version shall prevail.


Home Delivery Hotline

If you have any comments or enquiries about our internet or home delivery service, please contact our Customer Hotline.

Tel: 2918 9986

Opening Hour: Mon - Sun 10:00am-10:00pm

E-mail address: GreatCS@asw.com.hk

Customer Service Department

If you have any enquiries about other services, please contact our Customer Service Department.

Customer Service Department

9/F Watson House

1-5 Wo Liu Hang Road

Fotan, N.T.


Tel: 2606 8658

Fax: 2145 4165

Office Hours: Mon - Sun 9:00a.m. - 6:00p.m.

E-mail address: ParknshopCS@asw.com.hk